Door-to-door sales targeting seniors have surged, with unethical companies and salespeople exploiting this demographic. As trusted consumer advocates, we draw on years of expertise to help you stay protected.
Seniors are often targeted due to their trusting nature and vulnerability to high-pressure tactics. Learn what door-to-door sales involve and key strategies to avoid deception, backed by the National Consumer Institute.
Door-to-door sales, regulated as "off-premises sales" under France's Hamon Law (Consumer Code, March 17, 2014), bolster consumer protections with clear information rules.
The law defines a direct seller as: "any natural or legal person, public or private, who acts for purposes falling within the scope of his commercial, industrial, craft, liberal or agricultural activities, including when acting in the name or on behalf of another professional." Contracts cover goods and services like verandas, door locks, kitchen units, jewelry, cleaning products, water softeners, vacuum cleaners, carpets, photovoltaic panels, fire extinguishers, alarms, mattresses, box springs, or aerial home photos.
Key protections from the National Consumer Institute to avoid scams:
Before admitting a canvasser, follow these rules to prevent tricks. If uninterested, confidently say no.
Always check credentials first. Call the company or organization to confirm if they're conducting door-to-door visits. Note: Major entities like EDF, the Post Office, town halls, or prefectures never send unsolicited salespeople without a calling card first.
Avoid inviting unknown salespeople into your home if alone. If interested, request they return when you have a family member or friend present.
For any purchase, demand a clear, legible contract detailing: essential product/service features; price; delivery timeline; seller's contact info and business details; legal warranties; execution terms; payment conditions (including credit rates); withdrawal rights with form.
You always have a 14-day withdrawal right for door-to-door sales (certain exceptions apply). Cancel via registered mail with acknowledgment of receipt.
